Delete your account

You can delete your Vetta account at any time, in the app or by email. Deleting is permanent: we can't bring your account back.

In the Vetta app

1. Open Vetta and sign in.
2. On the home screen, tap the round button with your initial, at the top right. This opens Your account.
3. Tap Delete my account.
4. Type the email address on your account to confirm, then tap Delete my account.

Your account is deleted right away. If you'd like a copy of your data, tap Export my data on the same screen first.

By email

Email privacy@onvetta.com from the email address on your account, and ask us to delete it. We'll confirm it's you and delete your account within 30 days. If you can't email us from that address, tell us, and we'll find another way to confirm it's you.

What deleting removes

• Your account: your name, email address, profile picture, sign-in methods and every signed-in session.
• The requests you sent or received, your fits and your conversations, including every message in them. The person you were talking with loses the conversation too.
• The professionals you passed on, your notifications, the devices registered for your notifications, and reports you made.
• If you're a professional: your profile, which comes off Vetta right away, your photo, your services and service areas, and the licence documents you uploaded.
• Your waitlist signup with the same email address.

The professionals you save, view or block in the app are kept only on your device. Deleting your account in the app clears them from that device. If you delete by email, deleting the app clears them.

What we keep

• Reports other people made about you or your messages, with the name on your profile or a short excerpt of the reported message, so we can keep handling safety concerns.
• Notifications the other person already got about a request, which can show your name.
• If you applied as a professional, your application and our register checks. Ask us to delete them too (see below), or we'll delete them on the schedule in our privacy policy.
• Your email address on our do-not-email list, if you unsubscribed from our emails, so we never email you again by mistake.
• Records the law requires us to keep, like billing records once billing starts.

Deleted information can stay in our database backups for up to 30 days before it's gone for good. Search engines may show a professional's old profile for a short while until they update. If a professional copied something from Vetta into their own records, ask them about it.

Waitlist signups, nominations and applications

You don't need an account to have these removed.

• To stop our emails, use the unsubscribe link in any list email from us. It works in one click.
• To delete a waitlist signup, a nomination you made or a professional application, email privacy@onvetta.com from the email address you used. We'll delete it within 30 days.

If you used Sign in with Google or Apple, you can also remove Vetta from your Google or Apple account settings. For Google, go to myaccount.google.com/permissions.

Our privacy policy has more about what we collect and your rights.